How Do I Update My Credit Card Information?

Purpose:

To guide subscribers through the secure process of updating their credit card information for their Nupe Swagg subscription, whether due to expiration, invalidation, or personal reasons.  This policy applies to all Nupe Swagg subscribers who need to update their credit card information on file.

Credit Card Update Process:

1. When to Update Your Credit Card Information:

• You may need to update your credit card information for several reasons, including:
  • Your credit card is approaching its expiration date.
  • Your current card has been identified as invalid.
  • You wish to change your payment method for personal reasons.

2. Secure Update Instructions:

• Unfortunately, we are unable to change your card details directly. However, you can easily update your credit card information by following these steps:

  Step-by-Step Instructions:

  1. Navigate to nupeswagg.com.
  2. Click on the person icon in a circle located at the top right corner of the homepage.
  3. From the navigation bar at the top, select "Account."
  4. In your account dashboard, locate the "Wallet" section and click on the "View" button.
  5. Select the "Create New Payment Method" button.
  6. Enter your new credit card details and make sure to authorize the card and set it as your default payment method.

3. Verification:

• Once you have updated your credit card information, our system will automatically verify the new details.
• You will receive a confirmation email once your payment information has been successfully updated.

4. Billing Continuity:

• It is important to update your credit card information promptly to avoid any interruptions in your subscription service.
• If your payment method is not updated by the due date, your subscription may be temporarily suspended until valid payment information is provided.

5. Security and Privacy:

• Your security is our priority. All credit card information is processed through a secure payment gateway and is never stored directly on our servers.
• regularly reviewing your account details and promptly updating them. We recommend that you regularly review your account details and promptly update any outdated, compromised, or undesired payment information.

Important Reminders:

• Do not share your credit card information via email or over the phone. Always use the secure payment portal on our website for updates.
• If you experience any issues while updating your credit card information, please contact our customer service team at hello@nupeswagg.com

Stay Stylish & Be Well,

Team Nupe Swagg